Ensuring customer satisfaction through receiving, fulfilling and relaying customer requests to the appropriate channels in order to resolve customer issues. This position will ensure customer satisfaction customer support and attention to customer needs. Level Responsibilities: > Conforming to the corporate mission, vision and values. > Meeting targets and goals set forth by the Customer Service Supervisor in most efficient and effective way. > Reporting to Customer Service Supervisor the existing workloads, progress of assignments, priorities, risks and issues. > Ensuring that documents and reports are entered correctly, efficiently and in a timely manner. > Documenting and storing meeting minutes. Departmental Responsibilities: > Identifying customer needs and determining the correct way to resolve requests. > Reporting customer requests, issues and resolutions to the Customer Service Supervisor. > Entering customer orders. > Assisting customers with returns. > Representing the image of the brand to the customers. > Updating customer records. > Performing special duties as assigned. Skills Summary: Education: > High school degree or equivalent experience. Experience: > 1-3 years previous customer service experience, preferably within the jewelry industry. Computer Skills: > Word, Excel, Outlook, Custom ERP system. Other Skills: > Communicate effectively both orally and in writing for the purpose of interaction with customers and report writing. > Ability to identifying and resolving customer needs. > Organization and Time Management skills. > Telephone communication skills. > Demonstrate an ability to thrive in a highly visible fast paced environment, managing multiple conflicting priorities. Strong quantitative and analytical problem solving skills. Dedication, goal oriented and ability to meet strict deadlines. Position: Customer Service Representative

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