- Provide fantastic customer service via phone calls, instant messages and emails – Manage large amounts of incoming calls, instant messages and emails – Identify customer needs, create solutions and ensure a positive experience – Open and maintain customer accounts, prepares product or service reports, collect and analyze customer information – Establish, develop and maintain positive customer relationships – Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution – Follow communication procedures, guidelines and policies – Meet customer service team call handling quotas and quality goals – Utilize various software systems to optimize efficiency and performance

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