Responsibilities • Maintains the hotel systems to ensure the accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. • Assists with management of the operations of the front desk and bell staff to maintain the high service standards of Shanty Creek Resorts. • Responsible for the smooth operation of the front office regarding guest relations. • Coordinates front office activities and resolves problems arising from guest complaints, reservation and room assignment activities, and unique requests and inquiries. • Responsible for maintaining and enforcing all resort billing/accounting controls. • Other assigned tasks.

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